INTERNATIONAL CUSTOMERS: We are currently experiencing issues with our freight rates online. Please contact Customer Solutions for an accurate quote.

You may experience some delay in receiving your order through UPS due to current global health events. In compliance with the new UPS shipping service due to COVID-19, we have put a Temporary Shipping Policy in place until further notice. Click here for more information.

   

Customer Solutions

   

    

 

Service Alert from UPS: Suspension of Service Guarantee

Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of march 24, 2020.

Read more about how UPS is responding to the Coronavirus

Get the latest information on service impacts throughout the world.

 

Temporary Shipping Policy

In compliance with the new UPS shipping service due to COVID-19, we have put a Temporary Shipping Policy in place until further notice.

UPS continues to operate as normal, but will only attempt one delivery. If the ship-to location is closed or unavailable at the time UPS attempts delivery, the shipment will be immediately returned to WorldPoint.

By failing to accept the shipment, the customer will be subject to any costs incurred, including freight, customs, and a 15% restocking fee. Therefore, by making a purchase you are accepting and acknowledging that the customer is responsible for accepting the delivery and accepts all fees associated with a return from UPS.

 


 

How to Place an Order

By phone: Call us toll-free at (888) 322-8350 7:30am to 5:30pm Central Standard Time (CST). International customers can call us at +1 (847) 465-3200.

By Fax: Fax in your order toll free to (888) 281-2627, international customers use +1 (847) 419-1802. Download an order form here.

Online: Visit us at www.worldpoint.com

By mail: WorldPoint Corporate Headquarters 1326 S Wolf Rd Wheeling, IL 60090

For more information on checking your order, returns, damaged and or claims scroll down on this page.

 

Domestic Shipping

  • All packages are shipped via UPS from our Wheeling, IL warehouse
  • UPS delivery Monday - Friday, excluding some holidays. 
  • Tracking information is supplied
  • Free shipping does not apply to Alaska, Hawaii, or international orders
  • UPS expedited services are not available to P.O. boxes and may take approximately 5 days to arrive.


Priority Mail

  • Postal mail service is only available for APO/Military addresses
  • Tracking is provided
  • Same day shipping is not guaranteed 

All orders placed on worldpoint.com will receive free ground shipping. Exceptions noted above and below.


Exceptions:

Electronic products: No shipping or handling charge for these products, whether purchased alone or with other products:

  • Online (eLearning) products
  • eBooks
  • eCards
  • Exam keys

 

 

On Sale items:

  • Cannot be combined with any other discount
  • Not valid on prior purchases
  • WorldPoint has the right to end or modify any promotion at any time

 

We offer same-day shipping on our in-stock items using standard UPS service. Orders placed Monday - Friday before 5:00 p.m. CST will ship the same day.  Saturday delivery available only for orders placed directly through Customer Solutions, please call 888-322-8350.

Please be sure to review your order prior to submitting. Once an order has been submitted we are unable to make ANY changes to the order.

 

Returns, Damages, and Shortages

  • Please carefully unpack and inspect your order, taking care not to damage the original packaging.
  • All damage claims, whether apparent or concealed must be reported to WorldPoint within 5 business days of receipt. Please retain the original shipping carton in the condition it was received until it is inspected or the inspection is waived by WorldPoint.
  • Any shortages or incorrect items must also be reported to WorldPoint within 5 business days of receipt.
  • Do not fill out the manufacturer's warranty card unless you have inspected the item and are sure you won't be returning it. We will not accept returns with completed, damaged, or missing collateral material or warranty cards.
  • Your satisfaction is important to us! If you are not completely satisfied with your purchase, please complete the return form on the back of the packing slip and return it with the merchandise. You must contact Customer Solutions to get your RMA# PRIOR to sending your return back. All products must be in salable condition, full case quantities (where applicable) and in their original package. A Return Merchandise Authorization number is valid for 30 days from the date of issue. All returns are subject to a 15% restocking fee and must be returned freight prepaid.
  • eProduct returns: All eBook and eLearning sales are final. Please ensure that you are purchasing the correct title for your needs before placing your order, as eProducts may not be returned or exchanged. Please also confirm that computers or mobile devices will be allowed in the classroom before you order eBooks.
  • Please fill out and email back to us this form within 5 business days of receipt. 

 

 Additional Information on Returns:

  • Returns beyond our 30 day return policy will not be accepted.
  • You MUST obtain an RMA# prior to returning your purchase! If you fail to do so, your return will be rejected. You can obtain an RMA# by contacting Customer Solutions at 888-322-8350 or customersolutions@worldpoint.com.
  • If you are a few days out from the 30 day mark on obtaining your RMA#, you will only have 7 days to return your purchase after obtaining your RMA#.
  • Private label and special orders may not be returned for credit.
  • Upon receipt of goods in our facility, WorldPoint will inspect products and issue the appropriate credit. 

 

Whenever possible, please note any visible damages to the carrier at time of delivery. If delivery is made by truck, please make certain to specify “box damaged” on the Bill Of Lading before signing your receipt. A copy of this receipt will be required to file a claim with WorldPoint. Failure to properly document truck carrier damages at the time of delivery may result in your claim being denied.

 

Payment and Credit Terms

We accept:

  • American Express
  • Mastercard
  • Visa
  • Discover
  • Check (option not available for web orders)
  • Net-30 (with approved credit)

 

Remit To Address:

      WorldPoint, ECC
      Dept. #10414  PO Box 87618
      Chicago, IL 60680-0618

Please note that tax and shipping rates may be adjusted if applicable during invoicing.

 

Sales Tax 

Sales tax must be added for customers in Florida, Illinois, Indiana, Massachusetts, New Jersey, Pennsylvania, Texas and Wisconsin.  If you are tax exempt, please contact Customer Solutions prior to your order so we can ensure your tax exempt certificate is on file.  

 


 

International Orders

All duties and taxes are due upon delivery and are not included in freight charges. Please check your local regulations prior to placing your order. 

  • Priority Mail
  • Postal mail service is only available for APO/Military addresses
  • Tracking is provided
  • Same day shipping is not guaranteed 

 

 

    

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